Privacy Policy

Safeguarding our customers' privacy is very important to us. As we continue to improve and expand our services, we recognize our customers' need and desire to preserve their privacy and confidentiality. We have adopted standards that help maintain and preserve the confidentiality of customers' nonpublic personal information. This statement affirms our continued efforts to safeguard customer information.

Information we collect

We maintain physical, electronic, and procedural safeguards designed to protect your personal information. We gather nonpublic personal information about our customers as may be necessary to conduct business with our customers. We do not disclose any nonpublic personal information about our customers or former customers to any third party, except as permitted by law. We collect nonpublic personal information about you from the following sources:

• Information we receive from you on applications or other forms, over the telephone, in face-to-face meetings, and via the internet. Examples include your name, address, telephone number, Social Security number, credit history, and other financial information.
• Information about your transactions with us or others. Examples include payment histories, account balances, and account activity.
• Information we receive from a consumer reporting agency. Examples include your credit score, credit reports, and other information relating to your creditworthiness.
• Information from employers and others to verify information you have given to us. Examples include verification of employment, income, or deposits.

Website information

This website does not use third-party advertising, analytics trackers, or chat widgets. When you submit our contact form, we receive the information you enter (your name, email address, optional phone number, and message) and use it only to respond to your inquiry. The form is delivered to us by email through a third-party form service, Web3Forms, which processes the submission on our behalf. Please do not include your Social Security number or account numbers in the form.

If you choose to apply online, the application is hosted by our third-party loan origination system provider. Information you enter there is used to process your application and is protected under this Privacy Policy and applicable law.

Information we disclose

Your personal information is retained for the purpose of responding to your inquiry and providing our services. It will not be made available to any third party except as necessary to provide the service you requested, or as required or permitted by law.

We treat data as confidential within our firm and require all of our employees to strictly follow our data protection and confidentiality policies.

Our website may contain links to other websites that are not governed by this Privacy Policy.

Questions

If you have questions or concerns about the integrity of your account information, or any other aspect of our business operations, please write, call, or email:

Capital City Mortgage, LLC
Attention: Compliance Officer
79 Grand View Lane
Warsaw, Virginia 22572
(804) 761-3047
jfogarty@capitalcity.mortgage